Categories: Blog

Communicating With Your Display

Digital Displays are changing faster than they can be installed. With that, we can expect to have a lot of confusion when it comes to upgrading old systems or figuring out how to use and program your current system of choice. This is when the support team comes to shine a light on the very dark process that can be: COMMUNICATING WITH YOUR DISPLAY Here at Cirrus Systems, INC. We offer two main forms of support for you and your display. These would be technical support and guided support. Technical support is probably what first comes to mind if your display is malfunctioning. Before you call though, the first step in most cases is to check the power connections to make sure they are attached correctly. If you can get ahold of your local sign shop, you should have them take a look as well. This way you can rule out a problem at the local level (i.e. a power outage or a surge due to a local plant, perhaps the display power source is the problem). After this, consider calling us. Who knows our systems better? This doesn't mean that we know absolutely every answer to every question that comes our way. It does, however, mean that we will try to find one as fast as we can. Calling tech support would be for problems like half your panels are black and not responding or, a cluster of LEDs aren't working at all even if the rest of the sign is. Sometimes this might just mean a panel swap. Replacing LED panels are easy to do and don't take a lot of time. If your problems are more towards keeping up with feature changes on the software, then we have a second support channel to look into. Our in house specialist/ trainer/ demo guide can certainly help clear a few things up. As long as you have access to a computer, they can walk you through site navigation to make sure you understand how to set up slides, playlists, and a variety of other functions in order to design your signs. This is done by screen sharing on your computer. They will literally be able to see what you are doing and show you what they are doing. Our support teams are available during our normal business hours. We do have a contact portion of our Cirrusled.com website where you can leave an email or call the listed number in order to reach them. If you call I hope we can answer all of your questions!
Cirrus Staff :